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The Future of Customer Service

Your AI-powered call & service representative. Handles calls, messages, and customer requests 24/7.

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OMNI – AI-powered customer service
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01 The Problem

High call volumes. Limited hours.

Staff shortages and rising costs lead to missed calls, long wait times, and frustrated customers.

Customer expectations keep rising.

Traditional call centers can't scale efficiently without increasing headcount and expenses.

You're losing business every minute.

Every missed call is a missed opportunity. Every long wait damages your brand.

Until... </> OMNI
02 The Solution

Your intelligent AI representative

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Answers Every Call Instantly

Zero wait time. 24/7/365 availability.

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Understands Arabic & English

Native bilingual support with intent detection.

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Escalates When Needed

Seamless handoff to human agents for complex cases.

What OMNI Can Do

Complete AI-powered service

From call handling to bookings, OMNI manages it all.

Instant Call Answering

Answers calls instantly with smart routing to the correct department

Multi-Channel Support

Phone calls, WhatsApp, and web chat — all from one platform

Intent Detection

Understands customer purpose and delivers smart, human-like responses

Appointment Booking

Books, reschedules, and cancels appointments with calendar sync

Lead Qualification

Asks pre-sales questions, explains offerings, and transfers to sales

Automatic Logging

Every interaction logged. Cases created. Status updates sent automatically.

Who Is OMNI For

Built for enterprise scale

Why Choose OMNI

Enterprise benefits, instant results

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Availability

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Response Time

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Languages

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Calls Answered

Security & Compliance

Encrypted Logs
GDPR Aligned
GCC Compliant
Role-Based Access
Simple 5-Step Workflow

How OMNI Works

From call to resolution — fully automated.

01

Customer Calls or Messages

Inbound call, WhatsApp, or web chat — OMNI is ready 24/7.

02

OMNI Understands the Request

Intent detection in Arabic & English identifies what the customer needs.

03

OMNI Responds or Escalates

Provides instant answers or seamlessly transfers to a human agent.

04

Action Logged Automatically

Every interaction recorded. Tickets created. Status updates sent.

05

Reports in Your Dashboard

Real-time analytics. Full visibility. Continuous improvement.

OMNI Client Dashboard

Your control center

Manage everything from one secure admin panel. Updates apply instantly — no redeployment required.

  • Company overview, services & hours
  • Policies, pricing & FAQs
  • Escalation rules & booking logic
  • Custom scripts & tone of voice
  • Google Calendar integration
  • VIP client instructions
Get Started

Ready to transform your customer support?

Let OMNI handle your customer calls, while your team focuses on growth.

Book a Free Demo

Whatsapp: +973 66966915 info@appsmithsbh.com

The Future of Customer Service